Small Kucing

A Small Kucing that likes to snoop around looking for food and fun things to do.

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"Efficient" TM Reply

Remember Mamarazzi's post yesterday? She did wrote to TM, telling the about the phone line and Internet line that "dies" for 5-6 hours each time it rained.

Also to ask them why nobody is answering their helpline at 03-55109191. Discontinued or what? How to expect people to dial "100" using handset?

Their standard reply comes very fast too.

"Escalated to action". Means what? Another fancy wording for they will look into the matter?

And the "killer response" is "please call hotline '100'. " ...Aiyo...Have to pinjam neighbour's phone ka? Not necessary have house phone also in view most people are using handset nowadays and even if have, their phone line would have been down too.

Well, the good news is that their Customer Service had contacted Mamarazzi and they are looking into the matter coz according to the guy, the down time should be a few minutes only. Not a few hours.

And according to the guy, Celcom can be use to call the "100". Thus, now...either Mamarazzi have to get Celcom as backup or go complaining to other telco why their service does not include calling the "100" number.


*pengsan-ed* No eyes see.

34 comments:

manglish May 14, 2010 at 9:08 AM  

escalated to action? tat's a 1st hahahaha

suituapui May 14, 2010 at 9:16 AM  

Have to admit that customer service everywhere has improved by leaps and bounds. Some may not be quite satisfactory but I think it's an individual thing - that particular guy./lady's not good and one swallow does not make as summer.

reanaclaire May 14, 2010 at 9:22 AM  

real frustrating without internet hor.. i regret giving back the maxis broadband la..

Elin May 14, 2010 at 9:22 AM  

Kathy...my sympathy goes to you

Ini adalah " Malaysia Boleh " LOL!

Pete May 14, 2010 at 10:06 AM  

Mamarazzi surfs too long lah, burned all the bandwith....ha ha ha!

Mommy Ling May 14, 2010 at 10:46 AM  

no worry, next time dial 103 with any telco service..hehehhe.

no need to go to neighbour.

Medie007 May 14, 2010 at 11:29 AM  

hahah TM is like that one lor...

Cynthia May 14, 2010 at 1:33 PM  

calling 100 is free.. but if you call TM from your mobile, the number is 1-300-888-123
and of course, this 1300 number is to be paid according to local telco charges la..

eugene May 14, 2010 at 1:38 PM  

Where to go my friend, must complain one,otherwise they might think everything is ok,, complaning does not mean trouble cari--ing,right?

have a great weekend

mNhL May 14, 2010 at 1:51 PM  

change to wireless broadband.

vialentino May 14, 2010 at 3:56 PM  

hahaha...luckily is not an auto reply message...

Alice Phua May 14, 2010 at 4:25 PM  

Oh, I hate to call hotline numbers too or even call centre numbers. It's lengthy, full of branches and you never know whether your questions get answered or not.

Kelvin May 14, 2010 at 4:57 PM  

Good, at least they replied...but be prepared tat replying is the best they can do...

Bananazക May 14, 2010 at 6:48 PM  

Haha pensan-ed no eye see so cute..tQ.

Mummy Gwen May 14, 2010 at 7:10 PM  

The internet line died, land line cannot use? Are you sure coz when our Streamyx is down, the phone can still be used.

uLi.佑莉 May 14, 2010 at 9:29 PM  

Betul2 sangat de efficient la :)

~LiLHypPo's mUMmy~ May 14, 2010 at 10:52 PM  

Sien...hate dealing with them... Make my blood pressure go up ni... Ended up I cancel my account with them

smallkucing May 15, 2010 at 8:36 AM  

Manglish

Yes..that's what it says there...Guess they started to be "creative" gua.

smallkucing May 15, 2010 at 8:37 AM  

STP

True also...something like the peribahasa "Kerana nila setitik, rosak susu sebelanga"

smallkucing May 15, 2010 at 8:38 AM  

Elin

haiz....thanks...sob sob sob

smallkucing May 15, 2010 at 8:41 AM  

Claire

Maxis real good ah? Fast ka the speed?

smallkucing May 15, 2010 at 8:42 AM  

Pete

ya lor coz kept going to one delicious foodie blog lor :p

smallkucing May 15, 2010 at 8:43 AM  

Mommy ling


ooo 103 ka? i thought 103 is to ask for telephone num.

Thanks

smallkucing May 15, 2010 at 8:44 AM  

Medie007

One good thing about TM is its unlimited lor...Heard P1 also always kaput :(

smallkucing May 15, 2010 at 8:46 AM  

Cyn

oo..thank you thank you..I didnt know that...hmm next time not so susah..

smallkucing May 15, 2010 at 8:52 AM  

Eugene

LOL..ya not cari-ing trouble but to let them know that i am having trouble with the lines...hope they can do something about it lo

smallkucing May 15, 2010 at 8:53 AM  

mNhL

I heard Wireless broadband also bad...got limit to the download..if after a certain limit then the line become very slow

smallkucing May 15, 2010 at 8:54 AM  

Vialentino

pengsan lo...lucky it's not..

smallkucing May 15, 2010 at 8:54 AM  

Alice

aometimes called till the line get cut off :(

smallkucing May 15, 2010 at 8:55 AM  

Kelvin

sob sob sob...hope for the best la

smallkucing May 15, 2010 at 8:55 AM  

Bananaz

*geleng-geleng kepala*

smallkucing May 15, 2010 at 8:57 AM  

Mummy Gwen

Phone line also down. No dial tone from the house phone

smallkucing May 15, 2010 at 8:57 AM  

uLi

efficient lehhhh

smallkucing May 15, 2010 at 9:00 AM  

Agnes

Cancel account but so far they provide the so call "best"..kawan have broadband and said after a certain limit ..

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Inherited the title "Smallkucing" from Mamarazzi who initially started this blog without any aim and direction till I came along. Now I am Small Kucing who loves to go gai-gai be it for warehouse sale chasing, makan-ing or sight seeing. Caution : You might come across occasional mad ranting by Mamarazzi. Any food/restaurant or book reviews in this blog is OUR OWN PERSONAL COMMENTS AND MAY NOT REPRESENT THE TRUTH.

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